Refund Policy

This Refund Policy applies to purchases made on Rcovr AI, operated by XRAPY SARL. Payments are processed by Paddle.com, our payment processor and merchant of record — Paddle handles your payment and any applicable sales tax/VAT, and charges will appear on your statement under Paddle's name.

1. General policy

All purchases — monthly subscriptions and one-time minute packs — are final and non-refundable, except as described below.

2. Monthly subscriptions

Subscription plans (Basic, Professional, Clinic) automatically renew and are billed at the start of each billing period. Charges for a billing period, once processed, are non-refundable.

You can cancel your subscription at any time from the Billing page. Cancellation stops future renewals; your plan and minutes remain active through the end of the current billing period you've already paid for. We don't offer partial refunds for the unused portion of a billing period.

Minutes included in a monthly plan reset to your plan's allotment at each renewal — unused minutes from one billing period do not carry over into the next.

3. One-time minute packs

One-time minute packs (Starter Pack, Professional Pack) are billed once and are non-refundable. Unlike subscription minutes, pack minutes never expire and remain on your account, stacked on top of any plan balance, until you use them.

4. Free plan

The free plan requires no payment and isn't subject to this policy.

5. Exceptions

We may, at our discretion, issue a refund or minute credit if you were charged in error, or if a verified technical fault on our end caused minutes to be deducted for a session that failed to process. Contact team@xrapy.com within 14 days of the charge, with your account email and session/transaction details, and we'll look into it.

6. Chargebacks

If you believe you were charged incorrectly, please contact us first — we'd rather resolve it directly. Initiating a chargeback without contacting us, where the charge is later found valid, may result in suspension of your account.

7. How to cancel or request help

Cancel a subscription anytime from the Billing page in-app. For any billing question or to report a technical issue affecting a charge, email team@xrapy.com.